The Corsair Windows Reporter is a free tool that collects selected information from users of Corsair products. Corsair Support uses this data to help troubleshoot issues you may encounter. This utility is compatible with Windows 7, 8, 10, and 11.

Note: The Corsair Windows Reporter cannot be used on phones, macOS, or Linux.

Where to Download Corsair Windows Reporter

To download Corsair Windows Reporter, visit the Corsair support article that provides the utility. The download link is at the bottom of the page.

Steps for Downloading Corsair Windows Reporter

1. Navigate to the Corsair support article: Find the article where Corsair Windows Reporter is available.
2. Download the file: Scroll to the bottom of the article and click the download link. The file will download in a .zip format.
3. Extract the file: Extract the .zip file to access the executable once downloaded. The executable will have a name like CorsairWindowsReporter_1.0.48.48.exe (version numbers may vary).

Steps for Using Corsair Windows Reporter

1. Run the program:
   • Right-click the extracted executable and select Run as Administrator to launch Corsair Windows Reporter.
2. Start the collection process:
   • Click the Start button to begin gathering your computer’s configuration files.
3. Add extra information (if requested):
   • If a Corsair Support Agent asks, enable the Add Memory Dump and Add Software Crash Dump options.
4. Wait for the process to finish:
   • This might take a few minutes. Once complete, a file named SupportInfo.zip will be saved to your Desktop.
   • Note: The appearance of the SupportInfo.zip file may differ depending on the extraction tool you use (Windows, WinRAR, 7-Zip, etc.).

Contents of Corsair Windows Reporter

The SupportInfo.zip file generated by Corsair Windows Reporter contains various logs and system information files that Corsair Support uses to analyze and troubleshoot your issue. Here's what it includes:

Elgato Files

• Settings, log files, and (optional) crash dumps from all Elgato Windows software.
  • %appdata%\Elgato (all files and sub-folders)

OBS Files

• OBS Studio settings and log files.
  • %appdata%\obs-studio (files)
  • %appdata%\obs-studio\logs
  • %appdata%\obs-studio\crashes

SLOBS (Streamlabs OBS) Files

• Streamlabs OBS settings and log files.
  • %appdata%\slobs-client (files)
  • %appdata%\slobs-client\logs
  • %appdata%\slobs-client\SceneConfigs
  • %appdata%\slobs-client\SceneCollections

XSplit Files

• XSplit log files.
  • C:\ProgramData\SplitMediaLabs\XSplit\logs

System Information

• SystemInfo.nfo: Windows system info for hardware checks.
• SpeedTest.log: Upload speed data to assess streaming performance.
• InstalledSystemUpdates.csv: List of installed Windows updates to check system currency.
• EventLog.evtx: Application event logs from the last 7 days for detecting crashes.
• Processes.log: List of currently running processes to detect performance-impacting applications.
• Applications.log / Applications64bit.log: Installed applications list for detecting potential software conflicts.
• SystemInfo.log: Detailed system info for component analysis.
• DXDiagInfo.txt: DirectX-related system info.
• Performance.xml: WinSAT performance data to detect any system limitations.
• Devices.log: List of installed devices to check for driver issues.
• Minidump.dmp (optional): Latest crash dump from C:\Windows\Minidump.
• USBtree.txt: List of connected USB devices for diagnosing USB controller issues.

Download Link

Click here to download Corsair Windows Reporter Utility

By following these steps, you'll be able to download, run, and generate the necessary files for Corsair Support to assist with your troubleshooting needs.