If you're experiencing issues with your computer's video display, such as no signal or a distorted image, you may need to re-seat your video card. Reseating a video card involves removing it from its slot and then reinstalling it securely to ensure a proper connection.
Before replacing your GPU...
Before you begin to replace your GPU, make sure you do the following:
- Make sure your PC is powered off.
- Disconnect all cables that may get in the way.
- Make sure the switch on the back of your PSU is turned off.
- Disconnect your PSU from the main AC power cable.
You'll also want a standard Philips-head screwdriver.
🌊A Note for Custom Loop Systems🌊
Our GENESIS systems that use the HydroX custom loop cooling system make reseating GPUs a little difficult, especially if your GPU is part of the cooling loop.
Unless you are comfortable with draining the loop and dismantling it to reseat the GPU, DO NOT ATTEMPT IT, and reach out directly to support.
Removing your GPU
- Remove the side panel of your PC.
- For builds that use the 4000D Airflow, 5000D Airflow, and 5000X cases, this can be done by unscrewing the two screws at the back of your system and lifting the panel out.
- For the 3500X, carefully pull the side panel off the case.
- For the 7000X, 6500D, 6500X, open the tempered glass side panel to an angle, unscrew both screws on the top and bottom of the hinge, and slowly lift up.
- Carefully lay the system on its side.
- ONLY lay the system on its side if you have an AIO cooler. If you have a GENESIS system with a custom Hydro X loop, DO NOT DO THIS.
- While the video card is still secured, locate the power cables connected to it.
- These are typically located either in the corner of the card, or somewhere in the middle.
- RTX 40 Series Cards use the 12VHPWR cable and look more like below
- Older PCIe Cards will look more like below
- RTX 40 Series Cards use the 12VHPWR cable and look more like below
- These are typically located either in the corner of the card, or somewhere in the middle.
- Carefully squeeze the plastic clamp that holds the cable (or cables) in place to unlock them, and then gently pull them out. If the cable is stuck, you may need to wiggle it gently from side to side until it comes loose.
- Use a Phillips screwdriver to remove the two screws holding down the GPU to the PCIe slots on the back of the PC.
- Press down on the PCIe latch to completely release the GPU.
- NOTE: Do NOT attempt to remove the card without fully pressing down on the latch; doing so may damage your PC.
- Select ASUS boards have a Quick-release button for GPUs. Check your board to see if you have that.
- Select ASUS boards have a Quick-release button for GPUs. Check your board to see if you have that.
- NOTE: Do NOT attempt to remove the card without fully pressing down on the latch; doing so may damage your PC.
- Carefully remove the GPU.
- Line up your new GPU (or the same GPU) with the PCIe lane on the motherboard and slide it in; the latch should click down when it is in.
- Reattach the screws to fasten the GPU to the PCIe slots.
- Reconnect the PCIe cable to the graphics card; the clasp will click once plugged in.
- Reattach the side panel of your PC.
- Reconnect the main HDMI / DP cable to the GPU.